Privacy Policy for Opilato s.r.o.

1. Introduction

At Opilato s.r.o., we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and services. By using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1. Personal Data

We may collect the following types of personal data when you interact with our website or services:

  • Contact Information: Name, email address, phone number, postal address.
  • Payment Details: Credit/debit card information, billing address (for processing payments).
  • Travel Information: Pickup and drop-off locations, flight details, transportation preferences.
  • Communication Data: Information from emails, phone calls, or messages with our customer service team.
2.2. Automatically Collected Data

We automatically collect certain data when you visit our website:

  • IP Address: Used to identify your geographical location and ensure proper website functionality.
  • Device Information: Browser type, operating system, and device type to optimize your browsing experience.
  • Cookies: Small text files stored on your device to improve website performance and user experience (See our Cookies Policy).
2.3. Third-Party Data

We may also collect information from third parties, such as booking platforms, travel agencies, or other intermediaries authorized to make bookings on your behalf.

3. How We Use Your Information

3.1. Providing Services

We use your personal information to:

  • Process your bookings for transport and related services.
  • Confirm your orders and manage communications regarding your bookings.
  • Deliver high-quality services, including customer support and tailored recommendations.
3.2. Payment Processing

We use your financial information to:

  • Process payments for services rendered.
  • Prevent and detect fraud or payment-related issues.
3.3. Communication

We may use your contact information to:

  • Send booking confirmations, updates, or reminders.
  • Respond to inquiries and provide customer support.
  • Send promotional offers or updates (with your explicit consent).
3.4. Analytics and Improvements

We may use automatically collected data for:

  • Analyzing website usage to improve performance and user experience.
  • Conducting market research to enhance our services.

4. Sharing Your Information

4.1. Third-Party Service Providers

We may share your data with trusted third-party providers, such as:

  • Payment Processors: To facilitate secure online transactions.
  • Transport Partners: To ensure successful bookings and transportation services.
  • Marketing Platforms: To provide tailored promotions and services (only with your consent).
4.2. Legal Compliance

We may disclose your personal information if required by law or in response to legal requests such as subpoenas, court orders, or government investigations.

4.3. Business Transfers

In the event of a merger, acquisition, or sale of the company, personal data may be transferred as part of the business transaction. We will notify users if this occurs.

5. Your Rights

5.1. Access to Data

You have the right to request access to the personal data we hold about you, including details on how we process and store it.

5.2. Correction of Data

If any of your information is inaccurate or outdated, you have the right to request a correction.

5.3. Deletion of Data

You may request that we delete your personal data, provided that the data is no longer required for providing services or complying with legal obligations.

5.4. Data Portability

You have the right to receive a copy of your personal data in a commonly used format and to transfer it to another service provider.

5.5. Withdraw Consent

You can withdraw your consent for data collection or specific uses of your data (such as marketing communications) at any time.

6. Data Security

We employ the following measures to protect your personal data:

  • Encryption: All sensitive information (e.g., payment details) is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Access Control: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.
  • Data Storage: Your data is stored securely on servers that comply with industry-standard security protocols.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. This may include fulfilling legal, accounting, or reporting requirements. For example:

  • Booking Records: Kept for up to 5 years after the service has been provided.
  • Marketing Data: Retained until you opt out or withdraw consent.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality and performance.
  • Understand user behavior and preferences.
  • Provide personalized advertising and recommendations (if consent is given).

You can manage or disable cookies through your browser settings. For more details, please see our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. Please note that we do not control these third parties, and this Privacy Policy does not apply to their data processing practices. We encourage you to review the privacy policies of these external sites.

10. International Data Transfers

If you are accessing our services from outside the European Economic Area (EEA), your personal data may be transferred to and processed in countries that do not have the same data protection laws as your jurisdiction. However, we take all reasonable steps to ensure your data is protected, including the use of Standard Contractual Clauses approved by the European Commission.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant changes by updating the date at the top of this policy.

12. Contact Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal data, please contact us at:

  • Opilato s.r.o.
  • Address: Na Strži 1702/65, Praha 4, Nusle, 140 00, Czech Republic
  • Phone: +420 797 666 630
  • Email: info@cargip.cz